QX Call - Cheap International Call FAQ

1.  Who provides QX Call Service ?
QX Call service is provided by QX Telecom Ltd. We have been providing telecom services to small businesses since March 2000.  We also manufacture International Prepaid Phone card. QX Call is our latest service that extend our vast experience in the telecom industry into the residential telephony market. QX Call is designed to maximize the value that you get from international call by offering different access numbers so that you can use the access number that most suit your requirement. 

For many countries, major cities usually cost less to call than the rest of the countries.  While many service providers ignore this fact and charge the highest rate for that particular country, we break them down and save you money.  While simplifications make things simpler - they do not usually make things cheaper !  QX Call is aimed at sophisticated consumer who can make informed and intelligent decision on using the best telecom services to suit their needs.

QX Telecom Ltd is a company registered in England, Registration Number 3820728. You can contact us at qxcall@qxtelecom.co.uk (our target respond is 2 hours during 10am-6pm and we guarantee to reply within 24 hours during weekdays). 
We can also be reached by phone at 0870 119 0222 or the 0800 free phone number provided in the welcome email.  Lines are opened between 12.00 noon - 9.00pm Mon-Sat..

2. What are the access numbers  ?
The access numbers are as the following. As a general rule, use 0800 949 6675 during the day time and evening and 0208 150 0035 during weekends or when called from T-Mobile/Vodafone/Orange Your Plan/"3" VideoTalk  When calling from O2 / Orange, use 0870 334 3370

• Landline 0800 access : 0800 949 6675
  (Suitable for most people who call from BT/Telewest/NTL landline without any options )
• Geographical access : 0208 150 00 35 (suits people who call from landline who have discount packages such as BT Together Local Call/National Call and Vodafone/T-Mobile/Virgin/O2/"3" VideoTalk See also FAQ questions 8)
• National Rate access : 0870 334 3370 (suits people who access using Orange Talk XX and Most O2).   An extra 1p discount is given to the quoted rates from when the service is accessed using this number during  Monday - Friday).
• Pay phone access  (Suits people who access from pay phones)
• Additional  LocalRate 0845 access :  0845 193 0773   

3. How do I use the service ?
To use the service is simple. Simply follow the following steps :

1. Dial one of the above access number.
2. When asked to enter PIN, enter your Account Number as they are the same.
3. When asked to enter the number you wish to dial, simply dial 00 + Country Code + Tel No.
4. You may press ## at any time to make "follow on calls".

4.  Why the minimum payment using credit card on signup is £10 and on top up is £25 ?
This is because the payment processor charges us a fee to process credit card and the smaller the amount we process, the more expensive it is to us in terms of charges and administrative overhead.
The cheaper  signup payment is to enable you to try out the service without incurring too much risk. If you are happy with this service, then £25 top up is more economical viable to us and so that we can continue to offer this service at low low price.

Minimum top-up amount via the phone is £25.00 in order to cover the necessary overhead. We hope that this does not present any problem to our customers the calling credit doesn't expire.

5.  Is there a credit expiry ?
No there is no credit expiry.  However, if these is no activity at all on your account for six months and we cannot contact you at the email address you provided to us, we reserve the right to close the account and forfeit the credit. 

6.  What are the rates to 0800, 0845, 0870 and UK mobiles ?
We do not route calls to 0800, 0845 and 0870 numbers. UK mobiles rates can be found in the rate sheet under O2, Vodafone, Orange and T-Mobile.

7.  What are the billing increment and minimum charge?
There is no minimum charge. Calls are billed in 15 seconds increment and are rounded up to the nearest penny. Therefore, the effective minimum charge is 1p.

8.  What packages will enable me to call 0208 access number for free/cheaper ?

• BT Together as you can speak up to 60 minutes for just 5.5p per call on BT Together option 1.
• NTL charges 3p/min day, 2p/min evening and 1p/min weekends for national calls.
• Telewest/Eurobell charges 3p/min day, 2p/min evening and 1p/min weekends for national calls on their standard package or free on their "Talk Unlimited" package.
• One2One free minutes or One2One unlimited national call packages.
• Click Here for more information.

9. Does the service requires DTMF (Touch Tone) Phones ?  
For BT customer, the service also works with non touch tone phone via our short code prefix access. For other users, we may be able to provide alternative service on a case by case basis.

10. Further questions ? Please email us at qxcall@qxtelecom.co.uk

Definitions
Act means the Telecommunications Act 2003  and includes any amendments to the Act that may be made from time to time.
QX Telecom means QX Telecom Ltd. 
Customer means the person, partnership or company who uses services provided by QX Telecom's.
Service means the service or services requested by the Customer and to be provided to the Customer by QX Telecom.
Agreement means this agreement entered into by and between QX Telecom and the Customer and is subject to both the terms set out herein.

1. By using QX Telecom website and QX Call services, you implied that you agree to our Terms and Conditions as described here.

2. You may order QX Call service via this website, via mail order or via the telephone. If your order is accepted than QX Call provides international call services to you at the quoted rates which may change from time to time without notice. We reserve the right to  refuse an order without giving any reason. 

3) Duration
This Agreement shall come into full force and effect from the date of acceptance by QX Telecom as indicated overleaf unless terminated by either party giving the other not less than 7 days prior written notice or unless terminated by QX Telecom subject to Section 9 of this Agreement.

4) Use of Service
4.1) QX Telecom shall provide the Service to the Customer subject to the Agreement and subject to availability and shall exercise all due care in the provision and maintenance of the Service to provide high quality and reliability. 
4.2) All information relating to the Customer collected by QX Telecom in the course of providing the Service shall remain confidential between the Customer and QX Telecom subject only to the permitted uses of that information under the Agreement or as may be required under the Act or any other regulations relating to the Service and except that QX Telecom at its sole discretion may use data about use of the Service by the Customer as part of any report or publication without revealing the identity of the Customer. 
4.3) The Customer undertakes to use the Service in accordance with the conditions set out herein and such variations as may be notified in writing from time to time to the Customer by QX Telecom and in accordance with the Act or any other regulations relating to the Service.
4.4) The Customer shall indemnify and hold harmless QX Telecom against all liabilities, claims, losses, damages or expenses arising directly or indirectly or in any way associated with any use of the Service by the Customer or provision of the Service by QX Telecom.
4.5) The Customer shall not use or allow use of the Service in any manner or for any purpose unlawful or offensive.
4.6) The Customer shall notify QX Telecom immediately upon becoming aware of any failure or malfunction in the Service. 
4.7) QX Telecom shall correct any failure or malfunction in the Service as soon as is reasonably practicable.
4.8) The customer recognises that the service is not guaranteed to be "continuous" and that there may be periods of time when the service is unavailable for operational or other reasons.

5) Provision of Information
5.1) The Customer undertakes to provide to QX Telecom free of charge and in full co-operation any information reasonably required by QX Telecom in order to fulfil its obligations under the Agreement.
5.2) QX Telecom shall at its sole discretion use this information for any credit reference or debt collection purpose including disclosure to and use by its agent or agents acting on its behalf.

6). Charges
6.1) Call charges may change frequently, whereas the general trend is that they are decreasing, this cannot be guaranteed and they may change at any time without notice. 
6.2) The minimum deposit amount when opening an account is £10 if opened over the internet and £25 if opened by phone. Minimum top up amount is £10 if top up is made using NOCHEX. Otherwise, minimum top up amount is  £25.  QX Telecom reserves the right to levy £1 administration charge on top up (or other actions which are essentially topups) under £25 (or £10 if NOCHEX is used).  

7) Liability & Compensation
7.1). If the service provided by QX Telecom is not available for any reason for a continuos period in excess of forty eight hours and a customer makes a request by telephone and confirms it in writing to QX Telecom during the period in which the service is unavailable, the customer shall be paid compensation in the amount of double the amount of rent which the customer has paid for the period when the service is unavailable.
7.2). Under no circumstances shall the amount paid in compensation exceed the amount paid in rent by the customer. QX Telecom shall have no liability whatsoever to the Customer in contract, tort or otherwise, including any liability due to negligence for loss of goodwill, revenue, anticipated savings, profit or for any direct, indirect or consequential financial loss howsoever arising.

8. Transactions information will be protected using SSL encryption and the credit card payment process system is provided by FirePay Ltd.  Your credit card bill will show that the transaction was initiated by QX Telecom Ltd.

9. We will take all reasonable endeavour to ensure the information on the website is correct. However, we cannot accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of the products at any time.

10. You agree that you will keep the account number and access information confidential and you will not hold us responsible for losses as a result of the disclosure of such information by you.

11. You agree that all the details you provide to us are correct.  We reserve the right to forfeit any payment made to us and cancel the service if you knowingly provide false information to us.  We will retain your personal information only as long as necessary. We will not disclose your personal information to any third party without your consent other than :

(a) any person working for us
(b) any relevant payment system
(c) any person to whom we propose to transfer any of our rights and/or responsibilities under any agreement we may have with you
(d) comply with any legal or regulatory requirement
(e) for anti-fraud purposes.

10. Assignment

11. These Terms and Conditions do not affect your Statutory Rights.

The Agreement shall be governed by and construed and interpreted in accordance with English Law and the parties hereby submit to the jurisdiction of the English Courts.